Refund and delivery policy

1. Digital Delivery

QuarterLens reports are digital research products. Delivery may be through email, download link, account access, or another digital channel shared at purchase.

2. Source Availability

If required public transcripts or filings are unavailable, we may flag coverage limitations before releasing the report.

3. Refund Eligibility

Once a custom report has been delivered, refunds are generally not available because the report is a digital research product. If we cannot deliver a requested report because source material is insufficient, we may offer a replacement company, credit, or refund.

4. Duplicate or Failed Payments

Duplicate payments or failed-payment debits will be reviewed and reversed where applicable through the payment provider.

5. Support Window

For payment, access, or delivery issues, contact hello@quarterlens.com. We aim to respond within two business days.